Expert Support for all your Technology Needs
Our service plans build on our top resource—our team of knowledgeable and professional technicians. From consultation to installation, we’re accessible and responsive. And it doesn’t end there—it continues through our ongoing service plans outlined below.
Essential
$0
per month
REACTIVE MONITORING AND REMOTE REPAIR
24/7 EMAIL, TEXT AND CHAT SUPPORT
APP CONTROL
ON-SITE TECH SUPPORT SCHEDULING
ANNUAL TECH REVIEWS
Enhanced
$0
per month
REACTIVE MONITORING AND REMOTE REPAIR
24/7 EMAIL, TEXT AND CHAT SUPPORT
APP CONTROL
ON-SITE TECH SUPPORT SCHEDULING
ANNUAL TECH REVIEWS AND SYSTEM UPDATES
PROACTIVE MONITORING AND REMOTE REPAIR
24/7 Phone Support
Premiere
$0
per month
REACTIVE MONITORING AND REMOTE REPAIR
24/7 EMAIL, TEXT AND CHAT SUPPORT
APP CONTROL
ON-SITE TECH SUPPORT SCHEDULING
BI-ANNUAL TECH REVIEWS AND SYSTEM UPDATES
PROACTIVE MONITORING AND REMOTE REPAIR
24/7 Phone Support
Essential
Get professional-grade support from a staff that knows your system. Our basic plan includes remote troubleshooting support along with 24/7 email, text, and chat support, so someone is always available when issues arise. In cases where an on-site visit is required, you’ll get priority scheduling.
Our team audits your system annually to check that everything is functioning as planned. They’ll anticipate issues and reach out with update recommendations.
Enhanced
Enjoy top-totch customer service and technical service team with our Enhanced service plan. This plan builds on the foundation of our essential plans and takes a more proactive approach to your system performance through remote monitoring, troubleshooting, and priority updates as identified during your annual audit.
We build on the audit available in our essential plans by having technicians immediately take care of any updates needed to your system.
Premier
For our top installations, we always recommend going with the Premier plan. This plan builds on the essential and enhanced plans by prioritizing your system performance. You get bi-annual reviews and updates and will get priority response times when it comes to on-site tech support as well as proactive monitoring and remote repair.
Keep your system up to date with two audits each year to gauge your system performance along, with all needed equipment and software updates.
Service Plans Catered To Your System Needs
Whichever service plan you choose, you’ll get hands-on support from a team deeply knowledgeable about your technology. Whether you need techs on-site or prefer the independence of troubleshooting apps, we have you covered.
The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic technology hiccups.
What Our Clients Think of Our Support Team
We take great pride in providing white-glove service to all our clients no matter the tier they choose. Wondering if our support plans will be beneficial to you? See what past clients have to say about our dedicated support staff.
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- Robert P.
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- Eddie V.
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- Reba M.
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- Reba M.
Reach Out to Our Top-Notch Support Staff
If you have questions about your technology or need help resolving issues, we’re here to help. To make it easier for you to contact support, we’ve compiled all our necessary numbers and contact information in one place.
